SUPPORT OPTIONS

Drizti offers three levels of support subscriptions covering our managed and cloud marketplace offerings.

Standard Support

The standard support option is included with use of HPCBOX on the Azure Marketplace. This includes:

• On-boarding: 
  • Online On-boarding briefing.
• Self-help and E-mail support: 
  • Self-help documentation
  • E-mail support
• Best Effort response time

Gold Support

For enterprises requiring a defined response time and additional services, we offer the Gold Support Plan.
The Gold support plan includes the following apart from everything in the Standard plan:

•  Expert support for HPCBOX. For example;
  • Cannot access the service.
  • Cannot transfer data to/from the service.
  • Cannot launch job on the service. 
• 24 Business Hours response time.

Platinum Support

Platinum support is our most advanced support plan and offers various value added services for customization and a much faster response time. Apart from everything in the Gold plan, the Platinum plan includes:

• Installation of custom applications and integrations
• Troubleshooting performance issues and co-ordinating with ISVs for problem determination and resolution.
• Deployment of custom cluster flavors.
• 12 Business Hours response time.

You can find additional information on our support plans and License Terms here

GEt PRICING