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SUPPORT OPTIONS

Drizti offers three levels of support subscriptions covering our managed and cloud marketplace offerings.
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Standard Support

The standard support option is included with use of HPCBOX on the Azure Marketplace. This includes:
  • On-boarding: 
    • Online On-boarding briefing.
  • Self-help and E-mail support: 
    • Self-help documentation
    • E-mail support
  • Best Effort response time
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Gold Support

For enterprises requiring a defined response time and additional services, we offer the Gold Support Plan.
The Gold support plan includes the following apart from everything in the Standard plan:
  •  Expert support for HPCBOX. For example;
    • Cannot access the service.
    • Cannot transfer data to/from the service.
    • Cannot launch job on the service. 
  • 24 Business Hours response time.
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Platinum Support

Platinum support is our most advanced support plan and offers various value added services for customization and a much faster response time. Apart from everything in the Gold plan, the Platinum plan includes:
  • Installation of custom applications and integrations
  • Troubleshooting performance issues and co-ordinating with ISVs for problem determination and resolution.
  • Deployment of custom cluster flavors.
  • 12 Business Hours response time.
You can find additional information on our support plans and License Terms here

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  • Home
  • HPCBOX
    • Case Studies
  • Solutions
  • Availability
    • Azure Marketplace
    • Fully Managed HPC
  • About
    • News
    • Partners
    • Press
    • Support
    • Contact
  • Blog